Guidelines & Booking procedures for:

Individual Reservations

Group Reservations

Individual Reservation Policy

Individual reservations are subject to seat availability at the time of
inquiry. When making a reservation, we need to have the following information:

Once payment has been received and processed, we will confirm each
reservation by email. Please email your reservation only if you can board the coach at the designated pickup locations as listed with each tour. We will notify by email if additional boarding locations are added.

*Individual Cancellation Policy
Reservations received after deadline as stipulated with each tour are
non-refundable with the exception of a medical emergency and must be
paid by Cash or Money Order or Credit Card. Personal checks will not be
accepted after deadline.

Group Reservation Policy

DEPOSIT:
Deposits vary from hotel to hotel. A minimum of $250 per coach is required within 14 days from reservation. Deposit is non-refundable if group cancels within 30 days of departure. Partial refund on deposit for cancellation received prior to 30 day deadline. Group cancellation has to be made in writing, by fax or by e-mail. Phone cancellation will not be accepted for group bookings. No exceptions.

Reno Tours only:
Effective January, 2003
$250 Deposit for 1 night stays
$150 non-refundable cancellation fee

$350 Deposit for 2 night stays
$250 non-refundable cancellation fee

Lake Tahoe Tours only:
Effective January, 2003
1 night - deposit subject to Hotel stipulations
$150 non-refundable cancellation fee

2 nights - deposit subject to Hotel stipulations
$250 non-refundable cancellation fee

Las Vegas/Laughlin Tours only:
Effective January, 2003
1 night - deposit subject to Hotel stipulations
$150 non-refundable cancellation fee

2 nights - deposit subject to Hotel stipulations
$250 non-refundable cancellation fee

CANCELLATION TRANSFER OPTION:
Any group reservation may be transferred to another date subject to availability to prevent loss on deposit. This is a one-time offer.

CANCELLATION FEE:
A cancellation fee represents a non-refundable service charge for Champagne Tours. The following fees apply:

To avoid unnecessary cancellation fees, please be sure about date of operation and number of coaches requested.

ROOMING LIST:
All rooming lists must be printed or typed to avoid unnecessary delays. List must include first & last names or will be returned for correction. To save time, please indicate the following preferences:

Smoking…Non-Smoking…Handicapped…Wheelchair requested…Lowest level possible…Adjacent rooms requested…Suite or Jacuzzi Suite requested.

All changes to list must be submitted via fax or email.
Any changes called in will not be guaranteed.
Rooming list must be ready on or before deadline as stipulated in contract or hotel reserves the right to cancel group reservation.

BALANCE PAYMENT:
Group coordinator agrees to submit one payment for balance due on or before the deadline.
Balance payment depends on the number of passengers confirmed as Single, Double or Triple Occupancy plus vacancy charge if applicable.
Please be sure to include all incidentals such as Wheelchair rental, additional charge for Jacuzzi Suite, etc. Any discounts offered must also be discluded in balance payment.
If you are not sure how to figure out balance payment please request invoice based on final passenger count.

LATE FEE:
It is advisable to allow for sufficient time by mail so that deposit/balance is received no later than the due date as indicated on contract.
The following late fees apply:

• $15 for deposit requirement
• $25 for balance requirement

Please note that there is no late fee allowed on all airline reservation. Airline will automatically cancel any reservation not secured with a deposit on time. Airline policies vary. You will be offered the chance to purchase cancellation insurance.

VACANT SEAT CHARGE:
Each package deal is based on a minimum number of passengers to confirm a price quote. In the event that group cannot comply with contractual obligations you have a choice to:

a) cancel entire tour
b) pay for vacant seats at cost indicated on charter confirmation
c) check with Champagne Tours.net for a possibility to combine with another group or accept add-ons confirmed by Champagne Tours.net.

A vacant seat charge includes the cost of seat on bus plus a minimum of $10 service fee. In the event that group can sell vacant seats after balance payment has been made, same amount will be deducted from final payment due.

ITINERARY:
Casino attendance by all passengers is required to ensure full compensation to agency. Any itinerary proposed & discussed remains subject to verification and should never be advertised unless confirmed in writing. Adjustments may be necessary.
A casino itinerary will be negotiated with client to allow for the best possible bonus package in accordance with casino rules.
A casino schedule & bonus are subject to cancellation by casino management with or without prior notification.
Your full cooperation will be appreciated. Any violation of above rules will result in additional billing for lost revenues.

METHOD OF PAYMENT:

• Payments must be made by company check, money order, cash or credit card if accepted.
• No personal checks will be accepted.
• Payments made after deadline must be by money order or bank certified check only.
• No reservations/payments will be accepted less than 72 hours prior to departure. Group coordinator should always make sure that all passengers are confirmed and paid for prior to agency deadline to avoid late fee and/or possible cancellation by hotel. Agency does not resume any responsibility for hotel cancellations caused by missing a deadline as per contract. It is group's responsibility to comply.

CHARTER CONFIRMATION & CONTRACT:
Upon selection of all tour details, hotel accommodation & itinerary, a charter confirmation or contract will be send to you by mail, fax or e-mail.
Group coordinator is responsible to return signed contract along with applicable deposit before due date to avoid late fee.
Carefully check all information, correct or fill in missing data before submitting signed contract.
Please be aware that your signature denotes your acceptance of order and legal responsibility to comply with all stipulations as per contract.

COMMENTS/COMPLAINTS:
All comments or complaints about service provided must be submitted in writing and must be signed by the person(s) commenting and/or complaining. You must be ready to submit proof to support your claim. Please be advised that Champagne Tours.net does not automatically take action unless claims can be substantiated. Valid complaints will be turned over to the appropriate department for immediate verification. A written response will be submitted to customer.

PLEASE NOTE:
Occasionally there may be several requests for same date & hotel but not sufficient room availability to accommodate each group. Agency reserves the right to replace a group already confirmed with deposit but not guaranteed with final payment 30 days prior to departure to secure business revenues. To avoid such situation a 30 day deadline will be strictly reinforced. Client must at that time make a decision to:

a) guarantee contract with final payment by bank certified check
b) withdraw from contract
c) agency will not compromise business revenues on a questionable group confirmation.

Your understanding and cooperation is appreciated.
Thank you for booking with Champagne Tours.

Individual Reservations

Group Reservations

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